Refund/Return Policy

• Cancellations: Every token order includes design proofs and unlimited revisions before production. We refine until you get exactly what you want. If you're not completely satisfied with your proof, you can request a 100% refund any time before you approve your design. No fees. No hassle. No questions asked. Once you approve your design, all sales are final.

​

• Auto-Refill Subscriptions: Renewal orders ship using your design already on file and do not include a new proof or revision cycle. See our Terms of Service for cancellation and payment details.

​

• Production Errors: If an order contains a clear error solely caused by us, at our sole discretion we may remake or replace the affected items.

​

• Normal Variations: Minor variations in size, color, texture, or finish are inherent to the production process and are not considered defects.

​

• Customer Responsibility: Customers are responsible for ensuring all submitted files, artwork, and specifications are correct. We are not responsible for errors in customer-provided content.

​

• Claims: Any claim for an error must be reported within a reasonable timeframe after delivery. We may require documentation before reviewing a claim.

​

• Shipping Responsibility: We are not responsible for damage or loss during shipping; claims must be filed directly with the carrier.​​